ASA

ASA focused at awareness-raising and group formation for the poor aiming at integrated development through asserting rights of the poor, education, mini-irrigation, primary health, credit for income generation etc. By licensing Microsoft Office 365 for its 6000 employees, the ASA. After standardizing on an email solution by subscribing to Microsoft Office 365, employees and volunteers share the same email domain. They can see each other’s calendars online, enabling staff to work together more efficiently to help people.

Situation:

ASA, one of the leading Microfinance Institutions (MFIs) and the best managed MFI of the world. ASA started its mission in 1978 with the aims to improve the condition of the people living at the bottom of the socio-economic pyramid and establish a society free from poverty and economic disparity. Initially, ASA programs focused at awareness-raising and group formation for the poor aiming at integrated development through asserting rights of the poor, education, mini-irrigation, primary health, credit for income generation etc. Later based on a decade of grassroots experience, it was realized that micro lending might serve as the most effective tool in fighting poverty in Bangladesh. The realization was transformed into a reality in 1991. Since then through its innovative, cost-effective and sustainable microfinance approach, it achieved the status of the most efficient MFI in the world in 2007 as selected by Forbes magazine, USA. Besides, ASA won the “Banking at the bottom of the pyramid” award arranged by the Financial Times, London and International Finance Cooperation (IFC) 2008. Presently, ASA renders multifaceted services to more than five million people of Bangladesh as well as underprivileged people of some other developing countries. Up to June 2014, cumulative loan disbursement of ASA was BDT 851.42 billion (US$ 10.95 billion) while loan outstanding (Principal) was BDT 59.29 billion (US$ 0.76 billion). During the period, ASA maintained on the average operational self-sufficiency (OSS) 202.72%, financial self-sufficiency (FSS) 127.03 and rate of recovery 99.63% of the microfinance program. We had a Microsoft Exchange Server 2010 messaging environment for whole ASA organization. All the employees were connected to mail service through Exchange Server 2010 in single site datacenter. Almost 6000+ user connected to single site Datacenter Exchange Server 2010. In that time the storage was so limit as a result user store their mail in their own client machine. As a result the change the mail data missing was too high. Out in the chapters, the domains varied widely, and while people mostly ran older versions of Microsoft Exchange Server, I saw almost every other email service out there. Managing all these redundant email services and distribution lists was not a good use of our IT funds.

Solution:

The ASA found the solution to its email issues with Microsoft Office 365, a set of collaboration and productivity tools delivered as a cloud service. It was attracted by the connected, online suite of Microsoft Office applications that provide all the business communications and collaboration tools that its employees need to work more productively. With a monthly, per-user subscription to Plan E1, the ASA would gain instant access to the latest versions of Microsoft business productivity software: Microsoft Exchange Online cloud-based email and calendaring service with a rich web-based mail client, Outlook Web App; Microsoft Lync Online, which offers instant messaging (IM) and screen sharing through its client software, Microsoft Lync 2013; and Microsoft SharePoint Online, an enterprise-level collaboration framework. Preparing for the Migration: In November, 2014, the ASA prepared its employees for a migration to Office 365. The IT team took the challenge and successfully completed one of the largest migrations to Office 365 in Bangladesh. The teams deployed the Microsoft Office Outlook 2010 or Outlook 2013 messaging and collaboration client, ensured that all PCs and portable computers were configured properly to support Office 365, and trained the help-desk staff to support users after the migration. Existing mail data upload by outlook client. The ASA formed a communications team to evangelize the migration to Office 365, which was another key success factor. The team launched an information portal on the intranet where volunteers and employees could find an Office 365 user guide.

Preparing for the Migration:

In November, 2014, the ASA prepared its employees for a migration to Office 365. The IT team took the challenge and successfully completed one of the largest migrations to Office 365 in Bangladesh. The teams deployed the Microsoft Office Outlook 2010 or Outlook 2013 messaging and collaboration client, ensured that all PCs and portable computers were configured properly to support Office 365, and trained the help-desk staff to support users after the migration. Existing mail data upload by outlook client. The ASA formed a communications team to evangelize the migration to Office 365, which was another key success factor. The team launched an information portal on the intranet where volunteers and employees could find an Office 365 user guide.

Benefits:

ASA has seen an improvement in email reliability and collaboration services accompanied with reduced IT expenses and better information sharing and reporting.

  • Improves Uptime, Reduces IT Burden.
  • Reduces Costs, Simplifies Licensing.
  • Saves Time, Ensures Collaboration.
  • Improves Efficiency with Better Tools.

Ahsania Mission Dhaka

Ahsania Mission Dhaka provides high quality services towards unity, peace and development of social and spiritual life for the human community in general and for the disadvantaged and suffering humanity, in particular. Ahsania Mission Dhaka replaces Hosted mail solution with Office 365 and gains dramatically improved workflow across all offices with consistent and cost-effective collaboration across all areas of operation from in-house training to disaster management and volunteer administration.

Organization Needs:

Dhaka Ahsania Mission is a non-government development organization founded by Khan Bahadur Ahsanullah, an eminent educationist, reformer and Sufi. The founding motto of DAM is ‘Divine and humanitarian service’. It functions since 1958 pursuing the aims of social and spiritual development of entire human community. Dhaka Ahsania Mission is a well-known NGO with approximately 300 employees. The organization was using Hosted mail solution for Business for collaboration and communication in their headquarters. However, it was experiencing a number of problems that were impeding its operations.

  • The company had Hosted mail solution used for email but often faced synchronization problems between outlook; in short it didn’t work all of the time.
  • The Hosted interface was not clear to many users who preferred the familiarity of Microsoft interfaces.
  • When a problem occurred it took a long time to resolve due to lack of responsive support.

Solution:

Office 365 feature were the initial winners for Ahsania Mission Dhaka, which was previously a big user of Hosted Mail Solution. Mr. Sakib says: “We’re starting to use Office 365 more and more, and need to think of the world in a different way. We use Office 365 as a replacement as Hosted Mail Solution, file server and can access shared documents and store documents online.” Office 365:

  • Allows the charity to quickly scale the solution with flexible licensing.
  • Supports employees working from home and on the road.
  • Eliminates the need to have separate technology for email spam filtering.

Benefits:

  • Cuts time spent on email administration.
  • Takes only 30 minutes to teach an administrator to manage the email system.
  • Makes it easy to add both multiple new users and single users to a distribution group.
  • Saves time and cuts IT support costs.
  • Offers peace of mind with disaster recovery.
  • Saves money—no need to budget for licensing upgrades.
  • Ensures business continuity because staff can work from anywhere.

UCEP-Bangladesh

The Underprivileged Children's Educational Programs (UCEP) is a leading national non-government organization of Bangladesh. It strives to inculcate marketable skills among the hardcore poor urban working children and adolescents through Integrated General and Vocational education followed by Technical Education and on the job apprenticeship in close collaboration with potential entrepreneurs and enterprises / industries throughout Bangladesh. All the employees of UCEP-Bangladesh use hosted mail system for their mailing communication. After standardizing on an email solution by subscribing to Microsoft Office 365, employees and volunteers share the same email domain. They can see each other’s calendars online, enabling staff to work together more efficiently to help people.

Situation:

UCEP was created in 1972 as an International Non-Government Organization. Initially UCEP worked with the concept of "community schools" to provide alternative schooling opportunity to the poor working children living in slums or on the streets of the cities. The initial project experience was very positive in terms of the results of schooling and the response of the poor working children and street children to the special schooling arrangement. The concept of "non-formal education" has been gradually grounded in UCEP as a useful approach to improving the condition of the poor out-of-school children who are considered to be an 'especially disadvantaged group'. In order to make UCEP approach more useful and effective, skills training opportunities were added to UCEP's general education in 1983 with the establishment of one Technical School in Dhaka. By that time UCEP's general education program had been expanded to the Chittagong and Khulna cities. UCEP was reorganized in 1988 and got itself registered as a national NGO under the Voluntary Social Welfare (Registration and Control) Ordinance, 1961. Until the organization was using a Linux-based, POP3 email service, along with a free instant messaging solution. With growth, branch operations and activities expanded across the country. Continuing with unstructured communication solutions was not advisable. As a result user facing so many difficulties to get email access. Also the uptime issue on mail server. One of the technologies on offer was Office 365 and the UCEP-Bangladesh wanted to replace hosted mail solution with Office 365 which provides a wide range of communication and collaborative technologies ...

  • Up to 1TB cloud storage for each user with One Drive.
  • Lync delivers cost-effective and easy-to-use collaboration and communication.
  • Yammer provides the platform for a country-wide Intranet.
  • SharePoint Online enables quick and consistent reporting and management across all offices.
  • SharePoint also provides a uniform and standard template for UCEP-Bangladesh.

Solution:

Office 365 replaced Hosted Mail within a one-day migration. All of the users are happy and it has certainly enabled much easier collaboration across all of our offices.”

  • Shared calendars enable everyone within the organization to know where people are leading to greater time and management efficiencies.
  • One Drive cloud-based storage provides much more capacity for storing documents.
  • Flexibility at headquarters in terms of communications with a consistent approach across all offices.
  • Lync delivers cost-effective communication across the organization virtually cutting its communication costs to a negligible amount.
  • Lync is also used to provide a platform to host consistent training for all employees.
  • SharePoint is being used as a platform for development and collaboration, and tested specifically for disaster reporting and inventory management.
  • Ability to host and administer a volunteer management system.

Daffodil International University (DIU)

Daffodil International University with 12,000 students. The high operating costs and limited features and functionality of its on-premises communication solution move to Microsoft Office 365 for Education. This hosted enterprise communication and collaboration service gives students and teachers a common platform with access to email and calendars using any smart device. The result: improved productivity and reduced expenditures and expenses.

Situation:

Daffodil International University (DIU) is recognized in independent government assessments as one of top graded universities in Bangladesh. The university has been founded by Daffodil Group with the approval of the Ministry of Education under the Private University Act of 1992 and its amendment in 1998 and Daffodil International University came into being on 24th January 2002, the University today combines impressive modern facilities and a dynamic approach to teaching and research with its proud heritage of service and achievement. To be among the very best in Bangladesh which is the most challenging goal, has been set for the university. This has done so because it is only through working we can achieve the very highest level of standards in curriculum, teaching, faculties and other activities that can realize the full potential of the academic community that is Daffodil International University. The vision reflects the service to the society. The mission is to pursue research, learning and teaching of international distinction for the benefit of the nation. Features of the setup vision and mission are striving for excellence, integrity and innovation in every aspect of activity; a strong collaborative approach; open and effective communications and an inclusive culture based on dignity, courtesy and respect. We had a Google messaging environment for whole DIU. All the Teacher and Student were connected to mail service through google. Almost 1200 user connected to Google. DIU facing lot of difficulties using goggle services. DIU interest to audio and video conferencing solution but google could not provide that kind of solutions. Also DIU interest for on-premises with cloud solution but google could not support.

Solution:

Daffodil International University considered Microsoft Office 365. Microsoft is focused on preparing students for the future, since most companies require proficiency with Office. Also, as Microsoft applications are used widely, students and faculty are familiar and comfortable with the interface. The Microsoft team visited our campus to help us identify the challenges, assist us, and demonstrate usage. This built confidence in the solution and the support we could expect. Additionally, there are substantial product differences. For instance, Microsoft offers 1TB space per user against 10 GB by Google. Microsoft Office 365 for Education would help lower IT administration and hosting costs, avoid capital expenditure, and maintenance. Besides, Microsoft scored far more on reliable end-user support. Based on office 365 solution, DIU not using Lync online for their teacher and students for audio and video conferencing solutions. Also use SharePoint for sharing file or date with in the organization.

Preparing for the Migration:

In December, 2014, the DIU prepared its employees for a migration to Office 365. The IT team took the challenge and successfully completed one of the largest migrations to Office 365 in Bangladesh. The DIU formed a communications team to evangelize the migration to Office 365, which was another key success factor. The team launched an information portal on the intranet where volunteers and employees could find an Office 365 user guide.

Benefits:

DIU has seen an improvement in email reliability and collaboration services accompanied with reduced IT expenses and better information sharing and reporting.

  • Improves Uptime, Reduces IT Burden
  • Reduces Costs, Simplifies Licensing
  • Saves Time, Ensures Collaboration
  • Improves Efficiency with Better Tools.
  • Effective Audio and Video conferencing solution.
  • Data or file sharing with SharePoint online which make easy and faster solution.

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